Q: Can the self-service terminal provide an emergency call function to contact a nurse or doctor in an emergency?
A: While the primary function of a self-service terminal usually does not include direct emergency calls, some advanced systems may integrate emergency call buttons or provide emergency contact information so that patients or family members can quickly reach the security department at the nurses' station or hospital in an emergency.
Q: Does the self-service terminal support the self-service entry of patients' health data, such as blood pressure, blood sugar and other monitoring results?
A: Yes, some advanced self-service terminals support patients to enter health data by themselves, such as blood pressure, blood sugar and other monitoring results. This data can be automatically uploaded to the patient's electronic medical record system for reference and analysis by healthcare professionals.
Q: Can the self-service terminal provide medication instruction or medication reminder service?
A: The self-service terminal may have the function of providing drug use guidance or medication reminder service. By scanning the bar code on the drug package or entering the name of the drug, the self-service terminal can display information such as the usage and dosage of the drug, precautions and other information, and set medication reminders to help patients use the drug correctly.
Q: How to ensure the hygiene and cleanliness of self-service terminals?
A: The hospital will develop strict cleaning and disinfection procedures to ensure the hygiene of the self-service terminals. This includes regularly wiping touch screens, keyboards and other contact surfaces with disinfectant, as well as replacing potentially contaminated disposables (such as printer paper). In addition, users should also pay attention to keeping their hands clean when using.
Q: Does the self-service terminal support query and printing of scheduled check results?
A: Yes, the self-service terminal usually supports the query and printing of the scheduled inspection results. After the specified time, the patient can enter the relevant information through the self-service terminal to query the examination results, and choose to print the paper report or save the electronic report to the personal device.
Q: Does the self-service terminal provide hospital navigation services to help patients find the target department or ward?
A: Some advanced self-service terminals may have built-in hospital maps and navigation services to help patients plan the best route based on their current location and the location of the target department or ward. This helps reduce the number of cases where the patient gets lost or walks in the wrong place.
Q: Does the self-service terminal support the medical insurance settlement function?
A: Yes, the self-service terminals in some areas already support the medical insurance settlement function. Patients can complete the settlement and reimbursement process of medical insurance expenses through the self-service terminal, without waiting in line at the window.
Q: Does the operation interface of the self-service terminal support voice navigation or auxiliary input functions to facilitate the use of patients with poor vision or mobility?
A: In order to improve accessibility, some self-service terminals may support voice navigation or assisted input functions. These features can help patients with poor vision or mobility with voice commands or special input devices.
Q: Does the self-service terminal support patient feedback and complaints?
A: Yes, some self-service terminals may have patient feedback and complaint functions. Patients can submit their opinions and suggestions on hospital services and the attitude of medical staff through the self-service terminal to help the hospital continuously improve the quality of service.
Q: Does the self-service terminal support remote upgrade and maintenance to reduce the impact on hospital operations?
A: Yes, modern self-service terminals usually support remote upgrade and maintenance functions. Vendors can remotely perform operations such as software updates, troubleshooting, and performance optimization on self-service terminals over the network without on-site downtime for maintenance, thereby reducing the impact on hospital operations.
