Q: Does the self-service terminal support patients' self-handling of admission and discharge procedures?
A: Some advanced nurse call system self-service terminals support patients to handle admission and discharge procedures by themselves. Patients can complete the process of personal information entry, deposit payment, and admission agreement through the self-service terminal. They can also self-settle fees and print relevant documents upon discharge, which greatly facilitates patients and improves the work efficiency of the hospital.
Q: Does the self-service terminal provide the function of playing patient education materials or health education videos?
A: Yes, some self-service terminals are designed with a patient education database or health education video playback function. Patients can browse educational materials on disease prevention, rehabilitation guidance, medication knowledge, etc., or watch related health education videos on the self-service terminal to improve their self-care ability.
Q: Does the self-service terminal support simultaneous operations by multiple users to reduce the waiting time?
A: The design of self-service terminals usually takes into account the peak hours of user traffic, so some high-end models support multiple users at the same time or have a fast response interface to reduce user waiting time and improve service efficiency.
Q: How do self-service terminals ensure patient privacy and data security?
A: Self-service terminals are designed and used in a variety of ways to ensure patient privacy and data security. This includes, but is not limited to, encrypted data transmission, access control, regular security audits, and physical security measures (such as camera monitoring). At the same time, users should also abide by the relevant regulations of the hospital and pay attention to the protection of personal privacy.
Q: Do self-service terminals support customized development to meet specific hospital needs?
A: Yes, many self-service terminal vendors offer customized development services. According to their own business processes and patient needs, hospitals can cooperate with suppliers to customize and develop self-service terminal functions and interfaces that meet the specific needs of hospitals.
Q: Does the self-service terminal support interworking with other medical devices or systems?
A: To achieve full integration and sharing of medical information, some advanced self-service terminals support interworking with other medical devices (such as vital sign monitors) or systems (such as electronic medical record systems). This enables seamless flow and efficient use of patient data.
Q: How do the screen size and resolution of self-service terminals affect the user experience?
A: The screen size and resolution of the self-service terminal have a direct impact on the user experience. The larger screen size and higher resolution can provide a clearer visual display and richer information presentation, which helps to improve the user's operation convenience and comfort.
Q: Do the voice prompts and on-screen instructions of the self-service terminal support multiple languages and dialects?
A: In order to meet the needs of different patient groups, some self-service terminals support voice prompts and on-screen instructions in multiple languages and dialects. This helps to eliminate language barriers and improve the convenience and satisfaction of patients using self-service terminals.
Q: What are the maintenance cycles and requirements for self-service terminals?
A: The maintenance period and maintenance requirements of self-service terminals vary according to the specific model and use environment. In general, the supplier will provide a detailed maintenance manual and maintenance guide, including regular cleaning, inspection, calibration and other steps. The hospital shall perform maintenance work in strict accordance with the requirements to ensure the normal operation and extend the service life of the self-service terminal.
Q: Does the self-service terminal support remote monitoring and fault diagnosis?
A: Yes, some advanced self-service terminals support remote monitoring and fault diagnosis. Suppliers can remotely monitor the operating status, performance parameters and other key indicators of the self-service terminal through the network, and receive fault alarm information in real time. In the event of a failure, the supplier can carry out fault diagnosis and preliminary treatment remotely to shorten the time for fault recovery and reduce the cost of maintenance.
