The intelligent medical triage system mainly consists of system data processing services, intelligent medical triage system, primary triage screen, secondary triage screen, window screen, intelligent reporting terminal, triage desk management software, caller client software, power amplifier, speaker, etc.
This system is an intelligent medical triage system based on IP network architecture. The system adopts a B/S architecture and only needs to log in to the server through the hospital's internal dedicated network to complete triage and call services.


Scheme Description
1) The intelligent medical triage system adopts a two-level management architecture: hospital level management and outpatient area management; The diagnosis area adopts a distributed structure, with a centralized and authorized hierarchical management mode, and the system supports at least three-level management of hospitals, departments, and diagnosis rooms.
2) The hospital level management system provides integration with the basic information service platform of the triage system, such as system interface software, which can interface with the hospital's HIS/LIS/PACS system to obtain registration information, doctor scheduling, and patient examination related information; It can be used to achieve hospital level management of intelligent medical triage systems, such as equipment operation and maintenance management platforms, intelligent medical triage system management platforms, etc. This type of configuration system is one set per hospital, and the system interface software, intelligent medical triage system server, and multimedia information publishing service system server can be equipped with a separate server or merged into one according to the actual situation..
3) The outpatient area is the core and window of the intelligent medical triage system. One nursing station should be set up for each department, and the management workstation should be used for system management, including system settings, system monitoring, content organization, publishing, system maintenance, etc. This machine can utilize the hospital's existing PC equipment, and the system can design multiple management workstations according to permissions.
4) The doctor's consultation room computer uses the hospital's original computer and is equipped with a doctor's call system software, making it convenient for doctors to call patients. Every doctor's office computer needs to be equipped with a doctor's call software.
5) The nurse station computer adopts the original equipment of the hospital and is equipped with the nurse station triage table software, making it convenient for nurses to search and query queue information, adjust patient numbers, and other work.
6) The triage screen is used to display doctor call information and multimedia guidance information. It is a professional LCD display with network playback capabilities. The device is embedded with a network media playback terminal, with an integrated design that can achieve fully automatic timing on/off. It is designed in various sizes and styles, making it easy to install and industrially apply in different areas of the hospital. If there is an LCD TV in the hospital, the system can provide an independent multimedia information publisher, which receives data and signals from the network and displays the content to be played in real time.

Advantages of the plan
1) Fully digital networking
The system adopts TCP/IP networking mode, and implements triage and information publishing services through local area networks. All audio, video, and data signals are transmitted through digital encoding,.
2) Easy installation and easy maintenance
The system adopts international standard network interfaces, making construction, maintenance and upkeep convenient. The use of standard Category 5 network cable wiring makes maintenance and expansion very convenient, almost minimizing the construction cost of pipeline lines.
3) Multi channel communication, not busy
The system can achieve point-to-point data transmission and supports multi-channel transmission through networking.
4) Strong anti-interference ability
Each audio, video, and control signal adopts digital networking, with no loss in transmission, no interference from lines, and no distance restrictions.
5) Strong system scalability
The system intercom system adopts a standardized and standardized transmission protocol, providing standardized and open interfaces that can be extended to meet functional requirements such as vaccination and physical examination services.
6) Easy system upgrade
The intelligent medical triage system has strong scalability, and the software and hardware of the product are designed in a modular manner, making it easy to upgrade and expand the system.
7) Customized design for the entire hospital
The intelligent medical triage system has a comprehensive, modular, and intensive research and development, production and processing system, supporting customized services for customers at the hospital level or outpatient area.
8) Diversified system interfaces and data reading methods
The system can be integrated with the hospital HIS system PACS system Interface with LIS system and exchange patient visit information; The system is compatible with hospital admission cards and medical insurance cards, and can read data from the card at the number retrieval or queue management workstation to identify patients.

System Function Introduction
Intelligent guidance and triage system management software
It is the center of triage process control, triage table operation, data management, and data communication in the triage system.
1. Implement real-time synchronization of patient registration data and payment data; Realize the synchronization of doctor data, department data, and consultation area data;
2. Support communication with hardware devices (display, call), receive data, information, and control instructions, and send data and control instructions;
3. Support the configuration and management of general registration triage process, expert registration triage process, medical technology appointment triage process, and pharmacy medication collection process;
4. Support the management of queuing queues at various triage desks, including handling special situations such as queue insertion, prioritization, re queuing, garbage data cleaning, and doctor designated calls;
5. Support basic system information management such as operator account opening and authorization management, hospital consultation room information management, etc;
6. Support data statistical analysis.

Speech synthesis module software
Through advanced TTS voice search engine technology, the system can synchronize, clarify, and accurately pronounce. Support patient and doctor name calls.
1. Support automatic synthesis of Chinese and digital voice, and the content of call information can be flexibly changed and set;
2. The synthesized speech of Chinese and numbers does not have a significant synthetic auditory sensation, achieving the effect of normal human speech;
3. The speed and intonation of synthesized speech can be adjusted independently, supporting the speed and intonation of words and phrases in sentences;
4. Support real-time name calling (such as: "Please ask patient Zhang San to the surgical consultation room for treatment").
Software function: Receive voice data sent by the "Medication Collection Voice Client Software" and play it out in the form of voice.

Triage table management software
The nurse triage software of the Mingke Intelligent Triage System can achieve real-time monitoring of patient consultation queues, follow-up queues, and already visited queues within the diagnosis area, and can also achieve patient check-in; In the triage table, activate the follow-up patients in the waiting queue and the patients in the visited queue to re-enter the patient waiting queue and wait for treatment again. Through the nurse triage management software, triage desk nurses can understand the patient queue and doctor work situation in the entire consultation area. And it can complete main functions such as check-in, team transfer, and helping doctors call.
Waiting queue management: The triage software can automatically obtain queue information for various departments or doctors in the diagnosis area from the HIS system, or manually add patient consultation queues through check-in based on registration information. A general outpatient waiting queue can be generated based on department registration information and assigned to the visiting doctors in the corresponding consultation room. Expert outpatient waiting queues can also be generated and assigned to expert doctor queues.
Visited queue management: In the triage software, whether a doctor calls the next patient through the "doctor calling software", the patient who has just been called will be transferred from the "waiting queue" to the "visited queue" to complete the process of a patient's visit.
Follow up: In triage software, when a patient needs to undergo a follow-up visit, the nurse can activate the patient in the "to be activated" queue on the triage monitoring interface and wait for the doctor's call.

Caller client software
After the doctor successfully logs in with the login number and password, they can call the "waiting queue" to see the current patient through "call". After pressing "Call" again, the current patient in the "Waiting queue" will be called for treatment, and the previous patient will be transferred to the "Visited queue".
If the current patient needs a follow-up visit, the nurse can use the nurse triage software on the nurse triage table to have the patient revisited to the first position in the waiting queue in the "completed patient" section, waiting for a follow-up visit.
If a patient is unable to seek medical attention in a timely manner for some reason, the doctor can press the "pass number" button to transfer the patient to the last position of the "waiting queue" and wait for another call for treatment. At this point, the doctor can press the "Call" button to continue calling the next patient for treatment. Doctors can call patients for medical treatment through calling devices or virtual calling software. For hospitals with doctor workstations, the queuing system provides virtual calling software, which can achieve the same functions as calling devices. Specifically, it includes functions such as sequential calling, re calling, follow-up processing, and delayed processing. Through a virtual pager, the number of patients in the queue can be monitored at any time.
Function Description:
1. After the doctor logs in with their username and password on a computer in a certain clinic, the clinic will process the queue of patients with their outpatient number; The queuing system automatically locates the doctor's consultation room.
2. Call: Normal call to the first or next waiting person.
3. Recall: When the waiting person fails to respond in a timely manner, the patient can be called again multiple times.
4. Priority call: When encountering urgent or special waiting persons, priority call can be given.
5. Number crossing: If the waiting person still does not respond after multiple calls, the number can be postponed to the end of the current queue to ensure that the patient still has a chance to be called.
6. Stop diagnosis: When the doctor leaves temporarily due to unforeseen circumstances, pressing "stop diagnosis" will prompt on the display screen at the doctor's doorstep.
7. Diagnosis conclusion: After seeing a patient, press "Diagnosis conclusion", and the data will be sent to the backend for statistical analysis of the doctor's consultation time.

Patient Visit Data Queue Management
Based on the patient's registration or appointment information, the queuing system automatically assigns the patient to the correct queue. For the doctor and expert number that the patient needs to choose, the queuing system automatically matches the patient's queue with the doctor's consultation room one by one. For the general specialist number queuing system, the patient queue is automatically corresponding to the consultation rooms of several doctors who are visiting at the same time, and the order of visits is called by the doctors in sequence. Triage nurses can adjust patient visit queues, including prioritization, follow-up, and postponement. Outpatient nurses can view the number of waiting patients, number of visits, number of closed patients, and basic information of patients on the same day in real-time by doctor or specialist.

Simultaneously broadcast medical information and educational programs
During the rest or pause period, the system can automatically switch to the information release display and play the hospital's own educational video on the call screen. Outpatient triage information and educational programs can be combined and broadcasted on the same screen, achieving unified and centralized transmission of outpatient information and educational programs. Patients and their families who are waiting can understand their queuing information through the display screen, and colleagues can learn about health, medical and other program content, alleviating the anxious waiting mood of family members.

Simultaneously publishing medical queuing information and message systems
The message information is displayed in a timely manner below the TV screen through subtitle scrolling. Release important news and notifications within the hospital at any time to enhance communication with patients and their families.

Display templates with arbitrary settings
The display screen display template can be freely set by users, with six main functional display areas:
1) Identify the display area;
2) The information display area of the waiting area mainly displays the information of the waiting area;
3) Date and time regions;
4) The playback area mainly displays media and image information;
5) The scrolling subtitle area mainly displays the current call information or hospital scrolling subtitle messages;
6) The queue information area scrolls to display the queue visit information of the current patient in each consultation room.

Pharmacy queuing system
Medication pickup queue business process:
After the patient completes the payment, the data is transmitted from HIS to the database system of the call and triage system. The pharmacy begins to dispense medication, and the patient information (name, serial number, etc.) is displayed on the large screen of the pharmacy window, waiting for the patient to pick up the medication. After the patient picks up the medication, the patient information is erased.


Check the queuing system
Check the queuing process:
If a patient needs to undergo an examination after paying the fee at the charging point, the data will be transmitted to the examination queue management subsystem by HIS or PACS. The patient will bring the examination form to the waiting area, and the nurse will adjust the patient information to the corresponding examination room for queue management based on the examination items. The patient can then wait in the waiting area of the corresponding examination department. After checking the call terminal of the department, the patient number will be prompted in the voice system and displayed on the display system. The patient determines whether to go to the examination department for examination based on the prompted information. When their own number is called, the patient leaves the waiting area and arrives at the corresponding examination department for examination.

Blood drawing room queuing system
Queuing business process:
Use a multimedia touch screen to retrieve the number, which can be done using a button or swipe card method. The number bar on the thermal printer displays the patient's triage number, the required waiting time, the current number of people waiting, and so on. The patient is waiting in the waiting hall, and when the system calls the corresponding patient number, the patient goes to the corresponding examination department for examination.

Doctor scheduling management
According to the hospital's established doctor consultation plan, shifts can be arranged in advance at the nurse triage table, so that nurses can stay informed of all doctor information for today's consultations at any time when they go to work every day.

System software interface design
The intelligent medical triage system needs to obtain a registration form and establish interface communication with the hospital's HIS system.
At present, there are many domestic HIS manufacturers with different technical solutions, but the registration form is basically the same. So obtaining the registration form is basically guaranteed.
The intelligent medical triage system can also open our database to hospital HIS system vendors based on specific project requirements, allowing partners to directly operate the database.
In terms of technical implementation, the system follows standard interface standards and supports intermediate table methods DLL call method to achieve data exchange with HIS.
The modules required to establish an interface with HIS software for the intelligent medical triage system include:
Registration fee module: Read patient basic information and registration and visit information; (Required)
Fee pricing module: Master the patient's medical treatment process; (Optional)
Pharmacy dispensing module: Read dispensing information. (Optional)

Statistical analysis report
The system can collect information on the number of people seeking medical treatment, business volume, and clinic visits on an annual, monthly, and daily basis;
At the same time, the system can also output the average waiting time of patients in each department, providing data support for decision-making such as service process optimization and process reengineering.

Device management function
Display reminders for online or offline status, upgrade device online monitoring, and configure device parameters, such as controlling screen on/off time, and controlling volume levels through software time periods.