Q: Does the self-service terminal support the patient satisfaction survey function so that the hospital can collect patient feedback?
A: Yes, some advanced nurse call system self-service terminals have integrated patient satisfaction survey functions. After receiving services, patients can fill in questionnaires on satisfaction with medical staff, service attitude, treatment effect and other aspects through the self-service terminal to help hospitals timely understand the needs of patients and improve service quality.
Q: Does the self-service terminal provide family or visitor information registration service?
A: Some self-service terminals may have the function of registering family or visitor information. Family members or visitors can enter basic information through the self-service terminal and obtain access permits or temporary access cards, simplifying the traditional manual registration process and improving the safety and management efficiency of the hospital.
Q: Does the self-service terminal support face recognition technology for more efficient authentication?
A: Yes, with the advancement of technology, some high-end self-service terminals began to support face recognition technology. Patients or family members can verify their identity through face recognition, without carrying physical documents such as ID cards or medical insurance cards, which improves the accuracy and convenience of verification.
Q: How does the self-service terminal adapt to the use habits of patients of different ages?
A: The design of self-service terminals will take into account the usage habits of patients of different ages. For example, to provide large font, high contrast, voice prompts and other auxiliary features to meet the needs of people with poor vision or hearing impairment; At the same time, the operation process and interface layout are simplified to reduce the difficulty of use for elderly patients.
Q: Does the self-service terminal support the refund function of mobile payment?
A: If the self-service terminal supports mobile payment, it will usually also support the corresponding refund function. When the patient needs a refund, he can choose the refund option through the self-service terminal, and enter the corresponding payment information and the reason for the refund, the system will automatically process the refund process, and the money will be returned to the patient's payment account.
Q: How to ensure the stable operation of self-service terminals under the condition of high traffic?
A: The design and production of self-service terminals will take into account the use of high traffic environment. They typically employ high-performance hardware configurations and optimized software algorithms to ensure stable operation under high load conditions. In addition, the hospital will also rationally arrange the self-service terminals according to the actual situation to reduce the queuing time and improve the service efficiency.
Q: Does the self-service terminal support voice interaction so that patients can complete operations by voice?
A: Some advanced self-service terminals support voice interaction. Patients can interact with the self-service terminal through voice commands to complete operations such as query, appointment, and payment. This method is especially suitable for patients with poor vision or hand difficulties.
Q: How does the self-service terminal ensure that the printed receipt or report will not get stuck or blurred?
A: The self-service terminal will use high-quality printing equipment and consumables when printing receipts or reports to ensure that the printing effect is clear and not fuzzy. At the same time, they also have the function of automatically detecting paper jams and other faults, once the paper jam occurs, it will immediately stop printing and prompt the user to clean up the paper jam.
Q: Does the self-service terminal support the identity authentication and permission management of internal hospital employees?
A: Yes, when the self-service terminal is used inside the hospital, it usually needs to support the identity authentication and permission management functions of the staff inside the hospital. Employees can authenticate themselves by entering a user name and password, brushing a work card or performing face recognition, and access different functions and data on the self-service terminal according to their permission level.
Q: Does the data of the self-service terminal support cloud storage and backup to prevent data loss?
A: To ensure data security and reliability, some advanced self-service terminals support cloud storage and backup functions. They can upload user data and operation logs to the cloud server in real time for storage and backup, and even if the self-service terminal fails or is damaged, the data can be retained and restored. This approach greatly improves data security and availability.
