Q: What types of payment methods (such as cash, bank card, mobile payment) are supported by the self-service terminal?
A: The self-service terminal of the nurse call system usually supports a variety of payment methods, including but not limited to cash, bank cards (debit cards, credit cards), and mobile payments (Alipay, wechat Pay, etc.), so as to facilitate patients or family members to quickly complete payment or top-up operations.
Q: Does the self-service terminal provide multiple language interface options?
A: Yes, in order to meet the needs of different patients, self-service terminals usually provide multi-language interface options, such as Chinese, English, etc., and may even include other commonly used languages to enhance the user experience and internationalization level.
Q: How can I check the details of hospitalization expenses or examination report on the self-service terminal?
A: Patients or their family members can enter relevant patient information (such as hospitalization number, ID number, etc.) through the touch screen interface on the self-service terminal, and then select the option of querying hospitalization cost details or inspection report. The system will automatically display relevant information for users to check.
Q: Does the self-service terminal support the booking function?
A: Some self-service terminals of the nurse call system also support the registration appointment function. Users can choose the department, doctor and visit time on the self-service terminal to make an appointment, and pay the corresponding registration fee, thus saving the time of waiting in line.
Q: How can I seek help if the self-service terminal fails or has operational problems?
A: There is usually a help button or contact number on the self-service terminal, through which the user can contact the hospital staff or technical support team for help. In addition, some hospitals will also set up a manual help desk next to the self-service terminal in order to solve users' problems in a timely manner.
Q: Does the self-service terminal support printing invoices or receipts?
A: Yes, in order to facilitate reimbursement or retention of vouchers, self-service terminals usually support the function of printing invoices or receipts. Users can select the option to print invoices or receipts after completing operations such as payment or top-up.
Q: How to ensure the security of personal information on the self-service terminal?
A: The hospital will take a series of measures to ensure the security of personal information on the self-service terminal. For example, the use of encryption technology to process the information entered by users, regular updates and maintenance of the system to prevent hacker attacks, etc. In addition, users should also pay attention to the protection of personal privacy and information security when using self-service terminals.
Q: Who is responsible for the maintenance and management of self-service terminals?
A: The maintenance and management of self-service terminals are usually undertaken by the hospital's information technology department or designated third-party service providers. They regularly inspect, clean and maintain the self-service terminals to ensure that they operate properly and meet user needs.
Q: Does the self-service terminal support data synchronization with other hospital systems?
A: In order to realize the interconnection and resource sharing of medical information, some advanced self-service terminals support data synchronization with other hospital systems. This means that users can look up information such as medical records or test results generated at other hospitals on the self-service terminal.
Q: Do I need to register or log in to the self-service terminal?
A: Whether the use of self-service terminals requires registration or login accounts depends on the specific system design and hospital requirements. Some self-service terminals may require users to enter patient information or authenticate to obtain the appropriate services; Others may allow anonymous use but restrict access to some functions. It is best for users to understand the relevant requirements before use in order to make better use of the services provided by the self-service terminal.
